Shipping policy

Thank you for shopping at Bokuu. This Shipping Policy explains how we process, ship, and deliver orders placed through our website, [STORE URL].

1. Order Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

If we experience a high volume of orders, processing may take an additional day or two. If there will be a significant delay, we will contact you by email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	[3–7] business days	[$X.XX / Calculated at checkout]
Expedited Shipping	[2–3] business days	[$X.XX]
Overnight Shipping	[1] business day	[$X.XX]
Free Shipping	[5–8] business days	Free on orders over [$XX]

Delivery delays can occasionally occur due to carrier issues, weather, or customs (for international orders).

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within [24–48] hours.

4. Shipping Locations

We currently ship to addresses within [COUNTRY/REGION, e.g., the United States and Canada].

If you would like to place an order for delivery outside of [COUNTRY/REGION], please contact us at [SUPPORT EMAIL] and we will do our best to accommodate you.

5. International Shipping

We offer international shipping to select countries. [STORE NAME] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Order Address Changes

Once an order has been placed, we are able to make changes within [X hours] o]f the order being submitted. If you would like to make a change to your order, please contact us immediately at [SUPPORT EMAIL] with your order number and the changes you'd like to make. We cannot guarantee changes once an order has entered fulfillment.

7. Damages

[STORE NAME] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

8. Lost or Stolen Packages

[STORE NAME] is not responsible for packages that are lost, stolen, or delivered to an incorrect address due to an error made by the customer during checkout. If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier to file a claim.

9. Refused Delivery

If a shipment is refused by the customer, [STORE NAME] reserves the right to charge additional shipping costs for return delivery and, if applicable, deduct these costs from any refund owed.